About the National Contact Point

The National Contact Point on cross-border healthcare (hereinafter referred to as: NKT-Z) was established on the basis of Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients' rights in cross-border healthcare and on the basis of the Health Care and Health Insurance Act.
NKT-Z provides the following information to patients:

  • on health care providers in the Republic of Slovenia,
  • on the permit to implement health care services in the Republic of Slovenia,
  • on standards and guidelines regarding quality and safety to be fulfilled by the health care providers in the Republic of Slovenia, and which health care providers in the Republic of Slovenia fulfil them,
  • on supervision and assessment of health care providers,
  • on the accessibility of hospitals for the disabled,
  • on patients' rights in accordance with the act regulating patients' rights,
  • on complaint procedures in case of a violation of patients' rights in accordance with the act regulating patients' rights,
  • on the available legal remedies to establish criminal and damage liabilities,
  • on the contact information of national contact points in other EU countries,
  • on the extent of compensation of treatment costs, and
  • on the rights and the procedure to enforce rights to the treatment abroad, which is provided to the insured persons on the basis of the Regulation and the Directive and in cases when treatment options in the Republic of Slovenia have been exhausted, while recovery, improvement or prevention of further deterioration of health status can be reasonably expected.
The information is intended for insured Slovenians as well as for patients from other EU Member States who wish to come for treatment to the Republic of Slovenia.